Frequently Asked Questions

What would we get if we use your service and how long we get the final file ?
You would get all original photos in hi-res (300 dpi) JPEG format,
For maximum quality, we need 5-10 weeks to finish photo editing OR you can use additional express editing (USD 200)

What is your photo and editing style ?
Our photo and editing style is simple and natural. we have our own style, as you see in our portfolio on instagram or website. We are not doing digital imaging or many Photoshop effect in our result.
So make sure you going to check our portfolio before booking.

Do you still keep our files after you shared to us?
Final files of photo and video are only save for 3 months in our hard drive after we shared to you. So please back up the files and save it carefully.

What if the chosen photographer are can’t made it on the day ?
So if the chosen photographer can’t made it on the day because unpredictable situation like sick, accident,
We will replace with the other photographer from Maxtu. if there are difference price, we will return the remaining money. And of course we will show you the proof that unpredict moment are happened.

What if our files is gone ?
Well, if there are disaster like flood, earthquake, fire or any similar unpredictable moment, we will return the money as you pay us for the photo shooting packages. And of course we will show you the proof that unpredict moment are happened.

Is there any additional fee for USB / album delivery service ?
Sure, clients are responsible for the delivery service charge.
except you use online transfer (google drive) so you can get the file faster without shipping cost.

How is the timing  ?
WEDDING : Time can’t be split
PRE WEDDING :
— Half day package :
Option 1 – Photo start from 6 / 6.30 AM – 10 / 11 AM ( Depend on the light )
Option 2 – Photo start from 3 / 4 PM – 6 / 7 PM ( Depend on the light )
— Full day package :
Photo start from 6 AM – 6 / 7 PM ( 4 hours in the morning + 4 hours in the afternoon until sunset OR mixed )
— Note :
Our make-up artist would be standby around the whole photo session.
Transport covered only in Bali mainland. Location are not covered is (Regency) Negara, Buleleng, Klungkung, Karang Asem.

How many times we can change outfit ?
1 Location = 1 Outfit

How about the entrance fee for the pre wedding locations ?
Location permission fee is not included in all pre-wedding packages

The meals or lunch is included ? did we need provide for you ?
Prewedding : Actually the meals or lunch is not included. I’ts depend on you, if you want provide for us will be good, if not, we will provide by our self.
Wedding : You need to prepare dinner for all of my team on 6pm. And especially for 16 hours, you need to prepare lunch and dinner for us.

What if it is raining ?
Make your decision before the make-up starts, whether you’d like to continue to photo session or not.
If the make-up has been started and the weather turns rainy, you could move to another date (rescheduled following our schedule and re-make up USD 150) Photo shooting can’t be canceled.

Are your package include the gown ?
No, Better you bring your own gown for photo shooting

Is it the package including album ?
No, but we could provide additional album. You could check the album examples above. The album processing depends on the album type.
The skin of album can be change to similar color and type if the stock is out.

How is the album layout ?
We use simple minimalist album design, which would only consist of edited photos. We would reconfirm the final layout to you before it is printed out

Do you always upload your clients’ photos on social media ?
All the photos are copyrighted to Maxtu Photography, and will be used for marketing only.

How to book your service ?
We need your down payment 30% – 50% from the price, you can pay via PayPal, Western Union or Bank Transfer
CANCELATION FEE = DOWN PAYMENT (NO EXCEPTION)

How about the rest of the payment ?
For the rest of the payment, we have 2 ways, CASH or ONLINE PAYMENT
And If the payment can’t completed before photoshooting started, we entitled to cancel the photo shooting.

CASH

You will pay on your photo shooting day, before the photo shooting started.

— ONLY 100 USD or 50 USD
— make sure the cash in good condition
— less crumpled
— no stroke by the pen or anything
— and the year // series of the money is above than 2005

WE WILL RETURN THE MONEY, IF THE MONEY ARE NOT FOLLOWING OUR STANDARD

Bank Transfer or PayPal

We need to receive 7 days before photo shooting.

(Bank Transfer) we need to receive the balance in IDR currency. Converted on the day you pay by xe.com.
And when transferring in the bank or others online money transfers, you need to set the amount in IDR. not the others currency.

(PayPal Charge) we only cover you the charge for the deposit, for the rest of the payment, if above than USD 150, will got charge 7%.



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